Shipping and Returns

NOTE:

While our physical store is closed (we’ll reopen as soon as we can!) shoppenelopes.com remains open and operational. We will reach out if we expect a delay or problem with you order. 

If you would like to do a contactless or curbside pickup at the shop, please select Store Pickup as your shipping option and we will reach out with details. We are currently scheduling pickups on Mondays, Wednesdays, Fridays & Saturdays from 11am - 2pm.

Shipping Policy

Penelope's ships via UPS, USPS, & FEDEX. Domestic orders shipped via Ground Service are delivered in 3-5 business days. If you would like faster delivery please choose an expedited delivery method. We typically ship with a signature confirmation, please let us know if you would not like one or have a preferred shipper.

International orders are shipped via USPS international priority mail or DHL Global Forwarding and may take up to 14 business days for delivery. Penelope’s is not responsible for any shipping delays or customs fees, which we cannot predict.

Orders are shipped within 24 hours. Orders placed over the weekend will ship the following Monday.

 

Rates to United States 

Ground

$8 or FREE for orders over $50

Express

$25 or $15 for orders over $150

                           

To Canada

USPS International Priority

 $30 or $15 for orders over $150

To the Rest of the World

USPS Priority/DHL Global Express

 $40 or $25 for orders over $150

Local Pick-Up

All orders are available for local in-store pickup. Simply select “in-store pickup” in the shipping methods dropdown menu during checkout. We will pack up your order that same day, so that it’s ready for you to pick up at your leisure during regular store hours.


Return Policy

We accept returns and exchanges on all items purchased online within 30 days of delivery. Items must be returned in new, unworn condition with tags and other packaging materials.

Purchaser is responsible for return shipping charges. Once received, returns or exchanges will be processed within 2 days. Please note that the original shipping fees are non-refundable. Multiple item returns in excess of $500 may incur a 10% restocking fee.

To process an exchange, please contact us with your order number and specific item information, and we will email you further instructions. For returns, please include a copy of your invoice or order # with all parcels and send to:

Penelope’s
ATTN: Returns/Exchanges
1913 W. Division St.
Chicago, IL 60622

We recommend shipping orders back via an insured method with tracking information. Note that Penelope’s is not responsible for items lost or damaged during return transit. 

Because Penelope’s shares inventory between our webstore and physical shop, all online orders are subject to availability. If we are regrettably unable to fulfill an online order, we we will notify you as soon as possible.

Items purchased in our brick-and-mortar store may be exchanged or returned for store credit within 30 days of purchase.