Shipping and Returns

Shipping Policy

Penelope's ships via UPS, USPS, & FEDEX. Domestic orders shipped via Ground Service are delivered in 3-5 business days. If you would like faster delivery please choose an expedited delivery method. We typically ship with a signature confirmation, please let us know if you would not like one or have a preferred shipper.

International orders are shipped via USPS international priority mail or DHL Global Forwarding and may take up to 14 business days for delivery. Penelope’s is not responsible for any shipping delays or customs fees, which we cannot predict.

Orders are shipped within 24 hours. Orders placed over the weekend will ship the following Monday.

To receive your shipment by December 22 please order by noon CST on:
December 17 for Ground
December 19 for 2-Day
December 20 for Overnight

    Rates to United States 

    Ground

    $8 or FREE for orders over $50

    2 Day

    $25 or $15 for orders over $150

    Overnight                             

    $40 or $30 for orders over $150

    To Canada

    USPS International Priority

     $30 or $15 for orders over $200

    To the Rest of the World

    USPS Priority/DHL Global Express

     $40 or $25 for orders over $200

    Local Pick-Up

    All orders are available for local in-store pickup. Simply select “in-store pickup” in the shipping methods dropdown menu during checkout. We will pack up your order that same day, so that it’s ready for you to pick up at your leisure during regular store hours.


    Return Policy

    We accept returns and exchanges on all items purchased online within 30 days of delivery. Items must be returned in new, unworn condition with tags and other packaging materials.

    Gifts purchased after November 20 may be returned until January 10, 2019.

    Purchaser is responsible for return shipping charges. Once received, returns or exchanges will be processed within 2 days. Please note that the original shipping fees are non-refundable. Multiple item returns in excess of $500 may incur a 10% restocking fee.

    To process an exchange, please contact us with your order number and specific item information, and we will email you further instructions. For returns, please include a copy of your invoice or order # with all parcels and send to:

    Penelope’s
    ATTN: Returns/Exchanges
    1913 W. Division St.
    Chicago, IL 60622

    We recommend shipping orders back via an insured method with tracking information. Note that Penelope’s is not responsible for items lost or damaged during return transit. 

    Because Penelope’s shares inventory between our webstore and physical shop, all online orders are subject to availability. If we are regrettably unable to fulfill an online order, we we will notify you as soon as possible.

    Items purchased in our brick-and-mortar store may be exchanged or returned for store credit within 30 days of purchase.